Privacy Policy — 55pagcor Philippines

This Privacy Policy is issued by 55pagcor ("we," "us," "our," "the Platform"), the operator of the online casino and sports betting services available at https://55pagcor.net. 55pagcor is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates exclusively within the Philippines under applicable Philippine law.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), 55pagcor is the Personal Information Controller (PIC) responsible for the personal data you provide when using our platform. This means we are the entity that determines the purposes and means of processing your personal data.

Our designated Data Protection Officer (DPO) oversees our compliance with RA 10173 and can be contacted for any privacy-related inquiry. Contact details for our DPO are set out in Section 14 of this policy.

The categories of personal data 55pagcor collects about you depend on how you interact with the platform. Here is a breakdown of what we collect and why each category is necessary:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data beyond what is required for responsible gaming tools, or biometric data beyond what is strictly necessary for identity verification.

55pagcor collects personal data through the following channels:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotion. You choose to provide this data directly.
• Automated collection: When you browse or use 55pagcor's platform, our servers automatically collect technical data including your IP address, device identifiers, browser type, and session information. This is standard for all web-based platforms and is necessary for security and fraud prevention.
• Cookies and similar tracking technologies: 55pagcor uses cookies and similar technologies as described in Section 7 of this policy. These collect data about your browsing behaviour on our platform.
• Payment processor data: When you transact via GCash, Maya, BDO, or other payment methods, our payment processors may share transaction confirmation data with us. We do not receive full payment credentials — only the reference information needed to reconcile your account.
• Third-party verification services: For KYC compliance, we may use third-party identity verification providers. These providers process your ID documents and return a verification result to 55pagcor. The raw documents are handled in accordance with the third party's own privacy policy and our data processing agreements with them.

55pagcor processes your personal data only for specific, legitimate purposes. We do not use your data for purposes you would not reasonably expect from a PAGCOR-licensed online gaming platform. Here are the purposes for which we process your data:

• Account creation and management: Creating and maintaining your 55pagcor player account, verifying your identity, enforcing the one-account-per-person rule, and managing account settings.
• Service delivery: Enabling you to access and play games, place bets, participate in tournaments, and use all other features of the 55pagcor platform.
• Financial transactions: Processing your PHP deposits and withdrawals via GCash, Maya, BDO, BPI, and other supported payment methods. Reconciling your account balance. Issuing bonus credits.
• PAGCOR and regulatory compliance: Complying with all obligations imposed on 55pagcor as a PAGCOR licensee, including player identification, transaction reporting, AML monitoring, and responsible gaming requirements.
• Fraud prevention and security: Detecting and preventing fraudulent account creation, bonus abuse, collusion, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Customer support: Responding to your inquiries, resolving disputes, and providing assistance with account or transaction issues.
• Responsible gaming: Monitoring your gaming activity to identify patterns that may indicate problem gambling, and enforcing deposit limits, session limits, and self-exclusion requests you have submitted.
• Platform improvement: Analysing aggregated, de-identified usage data to improve the performance, design, and game selection of the 55pagcor platform. This does not involve profiling individual players for commercial purposes.
• Marketing communications: Sending you promotional offers and platform news, but only if you have opted in to receive marketing communications from 55pagcor. You can withdraw this consent at any time.

Under the Philippine Data Privacy Act, 55pagcor must have a lawful basis for every type of personal data processing we conduct. Our primary legal bases are:

• Contractual necessity: Processing required to perform the contract between you and 55pagcor — specifically, to provide the online gaming services you signed up for. This covers account management, game access, and all payment processing.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and RA 10173 itself. We cannot operate as a PAGCOR-licensed platform without conducting KYC verification, for example.
• Legitimate interests: Processing required for fraud prevention, platform security, and responsible gaming monitoring — where these interests do not override your privacy rights. We assess these cases individually.
• Consent: Processing for marketing communications and optional personalisation features. Consent is voluntary and can be withdrawn at any time without affecting your ability to use 55pagcor's core services.

55pagcor does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard processing networks — to execute your deposit and withdrawal transactions in Philippine Peso.
• KYC and identity verification providers: Third-party services we use to verify government-issued IDs as required by PAGCOR. These providers are bound by data processing agreements and are prohibited from using your data for any other purpose.
• PAGCOR and Philippine regulatory authorities: 55pagcor is required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine authorities when legally mandated. We do not share more than is legally required.
• Cloud infrastructure and platform providers: Technical service providers who host and operate the 55pagcor platform infrastructure. These providers act as processors under our instruction and are contractually bound not to process your data for their own purposes.
• Customer support platforms: Third-party helpdesk software used to manage support tickets and live chat. Your support interactions may be stored in these systems, governed by data processing agreements.
• Game content providers: Some game software providers require basic session data to operate their games on our platform. This is limited to technical session identifiers and does not include your full personal profile.

55pagcor uses cookies and similar technologies on our platform. Here is a plain-language explanation of what we use and why:

• Essential cookies: Required for the platform to function — these handle your login session, remember your preferences, and enable secure transactions. You cannot opt out of essential cookies without disabling the platform entirely.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session authentication tokens. These are necessary for the security of your account.
• Analytics cookies: We use aggregate analytics to understand how players navigate 55pagcor — which pages are most used, where players encounter difficulties, and how game sessions flow. This data is de-identified and used only to improve the platform. You can opt out of analytics cookies in your browser settings.
• Preference cookies: Remember your language preference, display settings, and any optional personalisation choices you have made. Deleting these means you'll need to reset your preferences on your next visit.

You can manage cookie preferences through your browser settings. Note that disabling essential and security cookies will impair or prevent access to 55pagcor's platform. 55pagcor does not use third-party advertising or retargeting cookies.

55pagcor implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Security is not a checkbox for us — it's an ongoing operational priority. Here is what we do:

• TLS encryption in transit: All data transmitted between your device and 55pagcor's servers is encrypted using current TLS standards. This protects your credentials, payment information, and personal data from interception.
• Encryption at rest: Sensitive personal data stored in 55pagcor's systems — including identity documents and financial data — is encrypted at rest in our databases.
• Access controls: Access to personal data within 55pagcor is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Intrusion detection: 55pagcor's infrastructure uses automated monitoring to detect unusual access patterns, potential breaches, and security anomalies in real time.
• Regular security assessments: Our platform undergoes periodic security testing as part of our PAGCOR compliance obligations and our own internal security standards.
• Incident response plan: In the event of a confirmed data breach that poses risk to you, 55pagcor is required under RA 10173 to notify the National Privacy Commission (NPC) within 72 hours and to notify affected players without undue delay.

55pagcor does not retain personal data indefinitely. Retention periods are set based on the purpose for which the data was collected and the legal obligations that apply to us as a PAGCOR licensee:

• Active account data: Retained for the duration of your active 55pagcor account plus the mandatory post-closure retention period required by PAGCOR and AMLA regulations.
• KYC documents (ID and verification selfies): Retained for a minimum of 5 years after account closure, as required by the Anti-Money Laundering Act for licensed gaming operators.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with AMLA requirements and PAGCOR financial reporting obligations.
• Customer support records: Retained for 2 years from the date the support interaction was closed. Dispute-related records may be retained longer if proceedings are ongoing.
• Technical and usage data (logs): Standard access and security logs are retained for 90 days. Aggregated, anonymised analytics data may be retained longer for platform improvement purposes but contains no personal identifiers.
• Marketing consent records: Retained for as long as your account is active, or until you withdraw consent, plus 1 year for audit purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Data subject to ongoing legal proceedings or regulatory investigation may be retained beyond standard periods for the duration of those proceedings.

Under the Philippine Data Privacy Act (RA 10173), you have the following rights over your personal data held by 55pagcor. These are real rights — not just words in a policy document — and we are legally required to respond to requests to exercise them.

55pagcor's services are strictly for adults aged 21 and above, in compliance with PAGCOR's minimum age requirement for all licensed gaming in the Philippines. We do not knowingly collect personal data from anyone under 21 years of age.

If you are a parent or guardian and believe your child has created a 55pagcor account or submitted personal data to our platform, please contact our support team immediately at support@55pagcor.net. We will take prompt action to close the account, delete the associated personal data, and return any deposited funds.

Our age verification procedures at registration are specifically designed to prevent underage individuals from creating accounts. Any account where we have reason to suspect the holder is under 21 will be suspended pending age verification, in line with our Terms and Conditions.

55pagcor is a Philippines-focused platform and our primary data processing infrastructure is located in the Philippines. However, some of the third-party service providers we use — particularly cloud infrastructure providers and game content providers — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, 55pagcor ensures that appropriate safeguards are in place in accordance with RA 10173 and its implementing rules. These safeguards include:

• Data processing agreements that require overseas processors to maintain security and confidentiality standards equivalent to Philippine law
• Contractual clauses that restrict the processor's use of data to the specific service being provided
• Verification that destination countries or organisations provide an adequate level of data protection

We do not transfer personal data to jurisdictions or organisations that cannot provide adequate protection standards. A list of countries where our key data processors are located is available upon request from our DPO.

55pagcor may update this Privacy Policy from time to time to reflect changes in our data practices, new services, changes in Philippine law, or updated PAGCOR requirements. When we make material changes — changes that significantly affect how your personal data is used or your rights under this policy — we will notify you via the email address registered on your 55pagcor account at least 14 days before the changes take effect.

For minor, non-material changes (such as clarifications, formatting, or updated contact information), we will update the policy and revise the "Last updated" date at the top without individual notification.

We recommend reviewing this Privacy Policy periodically. The current version is always available at https://55pagcor.net/privacy-policy. Your continued use of 55pagcor after material changes take effect constitutes your acknowledgement of the updated policy.

If you have any questions, concerns, or requests related to this Privacy Policy or the way 55pagcor handles your personal data, you can contact us through the following channels:

• General privacy inquiries: support@55pagcor.net — available 24/7, response within 1 business day
• Data rights requests: privacy@55pagcor.net — subject line "Data Rights Request." Response within 3 business days acknowledgement, 15 business days full response as required by RA 10173
• Data Protection Officer: privacy@55pagcor.net — the DPO handles all formal data protection matters including NPC-related correspondence
• Live chat: Available 24/7 on the 55pagcor platform for general privacy questions

For formal complaints that you believe have not been adequately resolved by 55pagcor, you may contact the National Privacy Commission of the Philippines (NPC) directly. The NPC is the independent government body responsible for enforcing RA 10173 and has the authority to investigate complaints against Personal Information Controllers operating in the Philippines.